Shipping & Returns

Shipping:

We always offer our beloved customers free shipping delivery when they order. Once your order has been processed and shipped you will get a tracking number sent to your email. We have provided a tracking page to our site for your convenience to monitor your shipment. 

Our orders ship directly from the the manufacturer who makes the product and we do keep the site updated on lead times and potential back-order items. If for some reason AFTER you place the order the item(s) are not available or back-ordered we will reach out and let you know immediately and you will not be charged unless you give us the OK to do so.  

Shipping is very important and crucial. We'd love to personally deliver your order but that's not practical so we rely on various carriers and distribution centers to get your order from our system to your front door. Shipping is easily one of the greatest points of contention in our industry. Delivery times, state of the product on arrival, where the product will be left, time frames the products will be delivered within - these are all factors than can go smoothly or cause friction. We're here to facilitate where possible to ensure your happiness and loyalty. In order to better help you we've outlined some policies below to better help you understand the process and as well as to better be informed in an issue does arise.

We have chosen highly regarded delivery companies that not only specialize in our industry but excel in the global online retail product delivery world. We have personally vetted each carrier we rely on and have personal relationships with our reps for these companies. This does not mean we can work magic, pull strings or ask for favors but it does mean we too have a person on the other side that cares about our business and therefor our customers.

Small Parcel:

Standard shipping will be sent either UPS or Fedex Ground and should arrive between 3-10 business days once shipped. 

Large Parcel:

Standard shipping will be LTL (less than load) freight which will usually be curbside delivery (unless otherwise specified) and should arrive between 2-4 weeks once shipped.

If you'd like more specialized delivery arrangements made, please let us know prior to shipment by calling or texting us at (888) 687-0227 or by email at orders@belovedbedroomsets.com. Additional charges may apply.

Freight delivery will require a signature for at the time of delivery. If you authorize the shipping company to leave the delivery without a valid signature, Belovedbedroomsets.com can not be held responsible for any damages that may have occurred during delivery.

Orders for items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies. For this reason, it is very important that you provide us with accurate contact information at checkout.

We reserve the right to choose which freight/LTL carrier handles your shipment. We do not, however, control the shipping companies (Freight, UPS, or FedEx). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, nor can we make a delivery happen on a certain day, and we can only approximate delivery times that the delivery company makes available to us. We would love to have more direct control over shipments so that we could ensure an amazing customer service experience every time but the fact is we work here at Belovedbedroomsets.com and they work at the shipping company.

Remote or hard-to-reach areas may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.

It is the customers responsibility to inform us of any potential problems with this type of delivery at the time of purchase. Belovedbedroomsets.com is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location.

Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charge, and is not necessarily always available even if the customer is willing to pay more for it.

DELIVERY INSPECTION 

Over 99% of deliveries have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:

 IMPORTANT - you have 48 hours to call us to report delivery damage

  • If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 48 hours to call us to report the damage.
  • If you authorize the freight company to leave freight without a signature, Belovedbedroomsets.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition

Freight Delivery Inspection Steps

Following these steps will greatly increase the "ease" of the large item delivery process. Always feel free to call if you have any questions or concerns regarding delivery inspection.

 Step 1. Upon delivery, ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive. If a pallet(s) or piece(s) is missing:

  • Note this on the delivery receipt before you sign. Example: “Received 4 of 5 pieces”
  • Call us immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.

 Step 2. Inspect the packaging for external damage. If you notice exterior damage:

  • Open the box and inspect for concealed damage before signing the delivery receipt. If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note “damaged” on the delivery receipt, call us immediately. If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible.
  • Note any damages to the packaging or products on the delivery receipt by specifically writing the word “Damaged” before signing.

 **IMPORTANT - Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.

Step 3. If there is no visible external damage, sign for your freight.

Step 4. Please inspect your items for concealed damage after the driver has left.

 IMPORTANT - You have 48 hours to call us to report delivery damage

 

Returns/Cancellations:

You may return your purchase within 20 days of receipt for an exchange or a refund as long as the furniture is in good condition and in the original packaging. Altered and assembled products may not be returned. We recommend you keep your packaging for 20 days after you receive your merchandise. Refunds will only be issued once the item has been received and inspected for condition. If in good condition a refund will only be issued to the original credit card that you used when placing your order. 

We do not accept returns on items in our On Sale Now section as these items are final sale.

Returning an item carries a 30% restocking fee which will be deducted from your refund. Shipping charges for shipping the furniture to you (even if not invoiced at the time of sale or discounted) as well as the shipping back to the warehouse will also be deducted from your refund. Shipping charges are non-refundable. This is because shipping was free to the customer at original order, but it was not free for our store. We offer free shipping to provide our customers a courtesy benefit, but shipping furniture can cost hundreds of dollars.

Please carefully check the dimensions of the items prior to ordering. The dimensions are available on our site for your convenience. If you refuse the delivery because items do not fit, you (the buyer) will be responsible for a restocking fee of up to 30% of the purchase price as well as the round trip shipping and handling costs. 

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual shipping charges both ways.

To return a product, send an email to returns@belovedbedroomsets.com with your name, order number, and the reason for your return request. No phone cancellations or return requests will be processed. Customers must receive a written authorization back from our company prior to returning a product. Once we receive your email, we’ll then provide your RMA/RA# and complete return instructions.

  • Then, provide us with your return tracking number(s). The item(s) must be in transit back to the warehouse with the shipping carrier within 7 days from the date the RMA was issued. RMAs will be voided if you do not utilize the RMA within this timeframe.
  • Upon return, our returns department will open and inspect the item to ensure all parts are intact. If parts are found to be missing or the item is damaged, we will not be able to issue a refund.

Important Note: Because we deal directly with the manufactures that make your quality made furniture; we must follow their specific return specifications. For this reason, some products may have more specific return limitations. Please make sure to check the returns tab on your product before purchase. If you are referred back to this page, there are no other limitations that apply.